Success: (noun) the accomplishment of an aim or purpose.
– The New Oxford American Dictionary
How do leaders know success when they see it? In athletics, a look at the scoreboard or standings shows who’s successful. In school, report cards indicate success. Businesses use the balance sheet or income statement to determine success. The pursuit of success inspires hard work, sacrifice, and a commitment to improve. Leaders must put in measures for their direct reports’ success.
A job accountability matrix defines a job’s accountabilities and corresponding success factors. Without measurable success factors, direct reports do not know if they have accomplished their aim or purpose. Documented success factors inspire direct reports to work hard, sacrifice, and improve.
Some common success factors are:
- Zero voluntary turnover of ‘A’ players
- Continued reduction of processing errors
- Attended meetings on-time, prepared, and engaged
- On-going increase in add-on sales
- Weekly status reports submitted accurately and on-time
- Positive (lack of negative) customer feedback
Leaders who empower their direct reports by establishing and updating success factors experience more accomplishments.